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Title Date Released
City Develops Limited English Proficiency Policy 7/17/2012

(Fayetteville, N.C.) – The City of Fayetteville has developed a Limited English Proficiency (LEP) policy and procedure memorandum to help identify reasonable steps to provide language assistance for LEP persons seeking meaningful access to City services. An LEP person is one who does not speak English as a primary language and has a limited ability to read, speak, write or understand English. The LEP policy is required by Title VI of the Civil Rights Act and Executive Order 13166.

The policy details how to identify a person who may need language assistance, the ways in which assistance may be provided, training staff, how to notify LEP persons that assistance is available and information for future plan updates.

In developing the policy, the City conducted the Department of Justice’s “Four Factor Analysis,” which considers the following:

  • The number of proportion of LEP persons eligible in the City service area who may be served or who are likely to encounter a City program, activity or service
  • The frequency with which LEP individuals generally come in contact with a City representative providing City services
  • The nature and importance of the program, activity or service provided by the City to the LEP population
  • The resources available to the City and overall cost to provide LEP assistance.

By developing the LEP policy, the City is clarifying its procedures and revising policy related to individuals with LEP needs.

Individuals needing LEP assistance may contact Luis Collazo at (910) 433-1697.