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Title Date Released
City’s www.1FAY.com Customer Service Website Launched 6/29/2007
 

 

The City of Fayetteville offers a wide array of municipal services to enhance the quality of life of its citizens.  One of those services is garbage collection that includes household and yard waste.  In an effort to speed up citizen access to that service and others, the City has launchedwww.1FAY.com as an Internet companion to the City’s Customer Focus Hotline, 910-433-1FAY (1329).

From www.1FAY.com citizens can now fill out online work orders to speed up customer service requests for almost all City services. By completing the forms online, citizens will have less of a wait time on requests, which is due to a large number of calls received through the Customer Focus Hotline.  In addition, www.1FAY.com is available 24 hours a day, and 7 days a week, as compared to the Hotline’s workweek staffing from 8 AM – 5 PM.

“We have been exploring a number of options to enable citizens to contact us and access all the services the City offers online,” said Daniel Penrod, City Webmaster.  “From www.1FAY.com, which is a mirror site of the City’s main website (located at www.ci.fayetteville.nc.us) citizens can report missed trash collection, schedule a pickup of unwanted furniture, report a pothole, and more.”

The website was created to assist the City and citizens during the summer months when Customer Focus averages approximately 320 calls per day and approximately 1,600 calls per week - reason enough for opening up a work order page to aid citizens. 
On each work order, citizens fill out contact information and a description form along with a service request. Service requests include bulky item pick up, missed bulky item pick up, missed household trash-containerized, missed yard debris-containerized, green roll cart repair/replacement, green roll cart-new resident/no cart at residence, green roll cart-stolen, brown roll cart-purchase an additional container, request information about trash collection schedule, inspections violation, report pothole, street sign missing/repair, street light out and other.

The work order page meets the principles “Full Range of Quality Municipal Services,” “Valued By Our Customers” and “Engages Our Citizens” of the City’s Strategic Plan.